- This Parts Catalog is made available as a service to our customers only.
- It pertains to models sold in the United States only.
- Reconfirm brand, line, year, and model and part numbers with our Parts Department if you are unsure before ordering.
- Some older parts displayed in this section are no longer available. If no price is shown, it may not be currently available.
- Some OEM Parts shown on breakdown are no longer available by current suppliers. Customer will be notified if part is no longer available through us.
- Most parts will ship from our shop within 2 - 7 business days.
Please Read the Following
Shipping and Handling
-Shipping and handling charges are based on total weight and size of item. Oversized or heavy items may have an additional shipping charge. This charge may not be calculated until the order has been processed.
-We will notify you if there is an increase in the shipping charge on your order prior to billing and shipping the product.
-Shipments by UPS: We ship via UPS Ground, FedEx, or US Postal Service in the continental U.S. Shipments to Alaska or Hawaii may have additional charges.
-Rates are calculated by UPS to the best estimate of the shipping software. Actual figures may vary but should never exceed the quoted rate by UPS. If the amount is larger than the estimated rate you will be notified before processing of your order.
-Delivery Time: Please allow 4 to 10 business days for delivery of non-backordered items within the continental U.S. Backordered and non-contiquous states may require additional time.
-Consolidated Shipments: Entire orders will be shipped complete when possible.
Returns and Exchanges
-All returns must be approved no later than 30days from the original order from the original customer's shipment date. Returns and exchanges must be in new condition and must include all instructions and original packaging. Customer pays all return shipping charges. Include a copy of your packing list/receipt with all returns.
-Original shipping and handling charges are not refundable: Returns must be preauthorized by us and are subject to a 25% restocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
-Incorrect item shipped: If you received an incorrect item, no charges will be incurred to you if the mistake was our fault. Incorrect shippments due to incorrect ordering are subject to restocking fees. If mistake is our fault we will pay the shipping charges to replace the wrong part.
-Customer order error: No returns on special orders. No refunds or returns will be given on any electrical part. Special orders will be identified on the packing slip or via email prior to processing. No returns on items ordered to customers specifications that were wrong. No returns on equipment (whole goods).
-Return shipping instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use orginal packaging. We are not responsible for packages that are lost during return shipping.
-Return/Exchange instructions: Enclose a copy of your packing list or email invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership. See shipping instructions and invoice for address.
-Sales tax is charged on instate orders as required by law.
-Orders accepted via secure online order form only. Most major credit cards are accepted. Visa, Mastercard, (including debit form) and Discover only. Credit card purchases will be verified for your protection. Prior authorization is required before shipping if the purchaser is using a Stihl Card or Yard Card. All orders will be shipped to the "Bill To" location only.
-Backorders will be notified via email. No cancellations for backordered items.
-Backorders will be filled before new orders when items become available.
-Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed to be accurate.
-Prices are subject to change without notice. Mistakenly posted prices on the website does not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.